Settlements in the territory of Ukraine are conducted exclusively in the national currency at the rate of the National Bank of Ukraine for foreign currencies on the day of payment. Hotel rooms of the same type may vary slightly in area.
Room rate includes:
- 24-hour concierge service;
- porter’s service;
- delivering, sending and receiving correspondence on the guest’s behalf;
- breakfast from 07:00 to 11:00,;
- daily room cleaning, changing bed linens and bathroom supplies;
- wake-up call service;
- safe deposit box;
- high-speed Internet access in all rooms and on the hotel’s premise;
- infant bed, booster chair, ironing board and iron;
- fitness center (children under 16 are not admitted);
- parking in front of the hotel;
- taxi call;
- luggage storage;
- ATM, currency exchange within 30 minutes (upon request), ambulance call;
- outdoor swimming pool on the hotel’s premise;
- transfer to a sand beach and back in an electric car (during summer season), beach bag with a towel, beach chair mattress, beach umbrella, business center.
Services at an additional charge:
- tourist tax at the rate of 1% of the cost of accommodation, which is charged separately in cases provided by the Tax Code of Ukraine and the decision of the Kyiv City Council of 30.12.2010;
- telephone calls;
- additional bed in the room with full set of bed linens and bathroom supplies
- laundry services, dry cleaning services, small clothing repairs
- doctor’s consultation and medical services
- beauty salon
- room service (food and beverages) 50-100 UAH
- organization of conferences, seminars, banquets, transfers, VIP reception at the airport;
- parking in the hotel’s backyard;
- tents and beds on a sand beach (during summer season);
- organization of sightseeing tours, pleasure yacht rides.
Hotel accepts cash or VISA , Master Card, American Express credit cards.
GENERAL RULES FOR ACCOMMODATION IN HOTEL-BOUTIQUE “OTRADA”
- Registration of the settlement is carried out after presentation of the citizen’s passport and 100% payment for the entire period of stay in the hotel-boutique “Otrada”;
- Check-in and check-in time starts at 14:00 on the current local time;
- Time of guests’ departure and check-in time – 12:00 of the current day according to local time;
- Check-in before 14:00 is an additional paid service and provided with a free room fund;
- For early check-in from 06:00 to 12:00, payment is made in the amount of 50% of the room rate for one settlement day, subject to availability on the day of arrival;
- Accommodation is less than 24 hours, payment is made for full day;
- Check-out after 12:00 is an additional service, provided there are available rooms, and is paid at a rate of 50% from the cost of one night’s stay only until 18:00, departure after 18:00 is charged as for one settlement day;
- When checking in, do not forget to check your room, and if you find any damaged or malfunctioning implements, please inform the reception desk. Otherwise, you will be charged for damaged implements at the time of check out
- To keep your room neat and clean, you are strongly requested not to bring food and not to smoke in your room. All our rooms are nonsmoking. We charge a fine for smoking in a room
- You are responsible for the intactness of bathroom supplies in your room. If anything is missing, you will be required to compensate the loss to the hotel.
- Pets and birds are not allowed in rooms without prior approval by the hotel’s administration.
- Children under 6 years of age with parents are not paid extra. Accommodation of children from 6 to 12 years is paid at the rate of extra bed. Accommodation of children over 12 years old is paid at the full rate, according to the current price list;
- In case of early departure, refunds are made provided that the guest informs about his decision on reception of the hotel not later than 24 hours. Otherwise, the amount is not refundable;
- In case of no show, a penalty of 100% cost per one day / for the whole period of stay in the room of the corresponding category is charged (according to the reservation conditions);
- Cancellation of booking without penalty – one day before arrival in low season and seven days in high season;
GENERAL RULES FOR ACCOMMODATIONIN THE HOTEL-BOUTIQUE “OTRADA” ·
- According to the Law of Ukraine No. 4844-VI of 24.05.2012, smoking of tobacco products, electronic cigarettes and hookahs on the territory of the entire hotel (in rooms, corridors, hall and restaurant) is prohibited. For smoking in the hotel is charged a fine of 1000 UAH for each violation. You are allowed to smoke in a specially designated place;
- For your own safety, we recommend you do not invite unfamiliar people to your room. Your guests who stay at the hotel after 23:00 are required to register and pay for their stay or leave the hotel-boutique “Otrada”;
- On-site parking is available in the courtyard. The hotel administration is not responsible for valuables guests left in the car;
- Kindly treat the property of the hotel. In case of willful / unintentional damage / loss of the property of the hotel, payment is charged according to the invoice;
- The safe box in your room is free. Please, keep all your valuables in the safe box. The hotel’s administration cannot bear responsibility for the loss of any items not kept in the safe box.
- Please, make sure to return your room key card to the reception desk upon checkout.
- Alcohol and tobacco cannot be sold to guests under 18 years old.
- You can pick up beach bags and towels at the reception desk from 08:00 to 19:00. Please, return beach bags and towels after returning to the hotel.
- *Please, do not place a reserve sign on beach chairs by the swimming pool in the hotel’s backyard. Otherwise, your items or reserve sign will be removed. Our personnel will be happy to find a place for you by the swimming pool.